525 lines
12 KiB
TOML
525 lines
12 KiB
TOML
# IT 运维服务台 — plugin.toml
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# 汕头市智界科技有限公司 IT 服务行业插件
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[metadata]
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id = "erp-itops"
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name = "IT 运维服务台"
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version = "0.1.0"
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description = "IT 运维工单管理 + SLA 追踪 + 定期巡检"
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author = "ERP Platform"
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min_platform_version = "0.1.0"
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# ── 权限声明（4 实体 × 2 = 8 个权限码）──
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[[permissions]]
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code = "service_contract.list"
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name = "查看维保合同"
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description = "查看维保合同列表和详情"
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[[permissions]]
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code = "service_contract.manage"
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name = "管理维保合同"
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description = "创建、编辑、删除维保合同"
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[[permissions]]
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code = "ticket.list"
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name = "查看工单"
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description = "查看工单列表和详情"
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[[permissions]]
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code = "ticket.manage"
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name = "管理工单"
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description = "创建、编辑、删除工单"
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[[permissions]]
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code = "check_plan.list"
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name = "查看巡检计划"
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description = "查看巡检计划列表和详情"
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[[permissions]]
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code = "check_plan.manage"
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name = "管理巡检计划"
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description = "创建、编辑、删除巡检计划"
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[[permissions]]
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code = "check_record.list"
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name = "查看巡检记录"
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description = "查看巡检记录列表"
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[[permissions]]
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code = "check_record.manage"
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name = "管理巡检记录"
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description = "创建、编辑、删除巡检记录"
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# ── 实体定义 ──
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# ── 3.3.1 service_contract（维保合同）──
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[[schema.entities]]
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name = "service_contract"
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display_name = "维保合同"
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[[schema.entities.fields]]
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name = "client_id"
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field_type = "uuid"
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display_name = "客户"
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ui_widget = "entity_select"
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ref_plugin = "erp-freelance"
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ref_entity = "client"
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ref_label_field = "name"
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ref_search_fields = ["name"]
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ref_fallback_label = "外部客户"
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[[schema.entities.fields]]
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name = "contract_number"
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field_type = "string"
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required = true
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display_name = "合同编号"
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unique = true
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[[schema.entities.fields]]
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name = "name"
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field_type = "string"
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required = true
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display_name = "合同名称"
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searchable = true
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[[schema.entities.fields]]
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name = "service_scope"
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field_type = "string"
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display_name = "服务范围"
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ui_widget = "textarea"
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[[schema.entities.fields]]
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name = "sla_level"
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field_type = "string"
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required = true
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display_name = "SLA 等级"
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ui_widget = "select"
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filterable = true
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default = "standard"
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options = [
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{ label = "标准", value = "standard" },
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{ label = "银牌", value = "silver" },
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{ label = "金牌", value = "gold" }
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]
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[[schema.entities.fields]]
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name = "sla_response_hours"
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field_type = "integer"
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display_name = "SLA 响应时间(小时)"
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default = 8
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[[schema.entities.fields]]
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name = "sla_resolve_hours"
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field_type = "integer"
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display_name = "SLA 解决时间(小时)"
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default = 48
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[[schema.entities.fields]]
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name = "status"
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field_type = "string"
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required = true
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display_name = "状态"
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ui_widget = "select"
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filterable = true
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default = "active"
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options = [
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{ label = "生效中", value = "active" },
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{ label = "即将到期", value = "expiring" },
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{ label = "已过期", value = "expired" },
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{ label = "已终止", value = "terminated" }
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]
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[[schema.entities.fields]]
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name = "start_date"
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field_type = "date"
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required = true
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display_name = "开始日期"
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[[schema.entities.fields]]
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name = "end_date"
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field_type = "date"
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required = true
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display_name = "结束日期"
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[[schema.entities.fields]]
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name = "amount"
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field_type = "decimal"
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display_name = "合同金额"
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sortable = true
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[[schema.entities.fields]]
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name = "payment_terms"
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field_type = "string"
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display_name = "付款条款"
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[[schema.entities.fields]]
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name = "notes"
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field_type = "string"
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display_name = "备注"
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ui_widget = "textarea"
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[[schema.entities.relations]]
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entity = "ticket"
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foreign_key = "contract_id"
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on_delete = "nullify"
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name = "tickets"
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type = "one_to_many"
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display_field = "title"
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[[schema.entities.relations]]
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entity = "check_plan"
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foreign_key = "contract_id"
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on_delete = "cascade"
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name = "check_plans"
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type = "one_to_many"
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display_field = "name"
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# ── 3.3.2 ticket（工单）──
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[[schema.entities]]
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name = "ticket"
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display_name = "工单"
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[[schema.entities.fields]]
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name = "contract_id"
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field_type = "uuid"
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display_name = "维保合同"
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ui_widget = "entity_select"
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ref_entity = "service_contract"
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ref_label_field = "name"
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ref_search_fields = ["name"]
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[[schema.entities.fields]]
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name = "client_id"
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field_type = "uuid"
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display_name = "客户"
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ui_widget = "entity_select"
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ref_plugin = "erp-freelance"
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ref_entity = "client"
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ref_label_field = "name"
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ref_search_fields = ["name"]
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ref_fallback_label = "外部客户"
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[[schema.entities.fields]]
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name = "title"
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field_type = "string"
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required = true
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display_name = "工单标题"
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searchable = true
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[[schema.entities.fields]]
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name = "type"
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field_type = "string"
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required = true
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display_name = "类型"
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ui_widget = "select"
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filterable = true
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default = "fault"
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options = [
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{ label = "故障", value = "fault" },
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{ label = "巡检", value = "check" },
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{ label = "咨询", value = "consult" },
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{ label = "变更", value = "change" },
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{ label = "其他", value = "other" }
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]
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[[schema.entities.fields]]
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name = "priority"
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field_type = "string"
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required = true
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display_name = "优先级"
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ui_widget = "select"
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filterable = true
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default = "medium"
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options = [
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{ label = "紧急", value = "urgent" },
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{ label = "高", value = "high" },
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{ label = "中", value = "medium" },
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{ label = "低", value = "low" }
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]
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[[schema.entities.fields]]
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name = "status"
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field_type = "string"
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required = true
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display_name = "状态"
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ui_widget = "select"
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filterable = true
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default = "open"
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options = [
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{ label = "待处理", value = "open" },
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{ label = "处理中", value = "in_progress" },
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{ label = "等待客户", value = "waiting_client" },
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{ label = "已解决", value = "resolved" },
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{ label = "已关闭", value = "closed" }
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]
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[[schema.entities.fields]]
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name = "channel"
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field_type = "string"
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display_name = "来源渠道"
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ui_widget = "select"
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options = [
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{ label = "电话", value = "phone" },
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{ label = "微信", value = "wechat" },
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{ label = "邮件", value = "email" },
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{ label = "系统", value = "system" }
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]
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[[schema.entities.fields]]
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name = "description"
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field_type = "string"
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display_name = "问题描述"
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ui_widget = "textarea"
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[[schema.entities.fields]]
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name = "resolution"
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field_type = "string"
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display_name = "解决方案"
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ui_widget = "textarea"
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[[schema.entities.fields]]
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name = "responded_at"
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field_type = "date_time"
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display_name = "首次响应时间"
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[[schema.entities.fields]]
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name = "resolved_at"
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field_type = "date_time"
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display_name = "解决时间"
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[[schema.entities.fields]]
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name = "closed_at"
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field_type = "date_time"
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display_name = "关闭时间"
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# ── 3.3.3 check_plan（巡检计划）──
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[[schema.entities]]
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name = "check_plan"
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display_name = "巡检计划"
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[[schema.entities.fields]]
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name = "contract_id"
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field_type = "uuid"
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required = true
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display_name = "维保合同"
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ui_widget = "entity_select"
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ref_entity = "service_contract"
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ref_label_field = "name"
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ref_search_fields = ["name"]
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[[schema.entities.fields]]
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name = "client_id"
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field_type = "uuid"
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display_name = "客户"
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ui_widget = "entity_select"
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ref_plugin = "erp-freelance"
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ref_entity = "client"
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ref_label_field = "name"
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ref_search_fields = ["name"]
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ref_fallback_label = "外部客户"
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[[schema.entities.fields]]
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name = "name"
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field_type = "string"
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required = true
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display_name = "计划名称"
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searchable = true
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[[schema.entities.fields]]
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name = "frequency"
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field_type = "string"
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required = true
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display_name = "巡检频率"
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ui_widget = "select"
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options = [
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{ label = "每周", value = "weekly" },
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{ label = "每两周", value = "biweekly" },
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{ label = "每月", value = "monthly" },
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{ label = "每季度", value = "quarterly" }
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]
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[[schema.entities.fields]]
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name = "check_items"
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field_type = "json"
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display_name = "检查项"
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[[schema.entities.fields]]
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name = "status"
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field_type = "string"
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required = true
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display_name = "状态"
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ui_widget = "select"
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default = "active"
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options = [
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{ label = "启用", value = "active" },
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{ label = "停用", value = "inactive" }
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]
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[[schema.entities.fields]]
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name = "next_check_date"
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field_type = "date"
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display_name = "下次巡检日期"
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[[schema.entities.fields]]
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name = "notes"
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field_type = "string"
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display_name = "备注"
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ui_widget = "textarea"
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[[schema.entities.relations]]
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entity = "check_record"
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foreign_key = "plan_id"
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on_delete = "cascade"
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name = "records"
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type = "one_to_many"
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display_field = "check_date"
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# ── 3.3.4 check_record（巡检记录）──
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[[schema.entities]]
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name = "check_record"
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display_name = "巡检记录"
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[[schema.entities.fields]]
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name = "plan_id"
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field_type = "uuid"
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required = true
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display_name = "巡检计划"
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ui_widget = "entity_select"
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ref_entity = "check_plan"
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ref_label_field = "name"
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ref_search_fields = ["name"]
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[[schema.entities.fields]]
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name = "contract_id"
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field_type = "uuid"
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display_name = "维保合同"
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ref_entity = "service_contract"
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[[schema.entities.fields]]
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name = "client_id"
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field_type = "uuid"
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display_name = "客户"
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ui_widget = "entity_select"
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ref_plugin = "erp-freelance"
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ref_entity = "client"
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ref_label_field = "name"
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ref_search_fields = ["name"]
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ref_fallback_label = "外部客户"
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[[schema.entities.fields]]
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name = "check_date"
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field_type = "date"
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required = true
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display_name = "巡检日期"
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[[schema.entities.fields]]
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name = "result"
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field_type = "string"
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required = true
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display_name = "结果"
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ui_widget = "select"
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filterable = true
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options = [
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{ label = "正常", value = "normal" },
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{ label = "有异常", value = "abnormal" }
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]
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[[schema.entities.fields]]
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name = "items_data"
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field_type = "json"
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display_name = "检查项结果"
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[[schema.entities.fields]]
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name = "issues_found"
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field_type = "string"
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display_name = "发现的问题"
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ui_widget = "textarea"
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[[schema.entities.fields]]
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name = "actions_taken"
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field_type = "string"
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display_name = "采取措施"
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ui_widget = "textarea"
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[[schema.entities.fields]]
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name = "notes"
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field_type = "string"
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display_name = "备注"
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ui_widget = "textarea"
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# ── 编号规则 ──
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[[numbering]]
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entity = "service_contract"
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field = "contract_number"
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prefix = "SC"
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format = "{PREFIX}-{YEAR}-{SEQ}"
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seq_length = 4
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# ── 页面设计 ──
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# 页面 1：合同管理 + 详情
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[[ui.pages]]
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type = "crud"
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entity = "service_contract"
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label = "合同管理"
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icon = "file-text"
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enable_search = true
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[[ui.pages]]
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type = "detail"
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entity = "service_contract"
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label = "合同详情"
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[[ui.pages.sections]]
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type = "fields"
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label = "合同信息"
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fields = ["name", "client_id", "service_scope", "sla_level", "sla_response_hours", "sla_resolve_hours", "status", "start_date", "end_date", "amount", "payment_terms", "notes"]
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[[ui.pages.sections]]
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type = "crud"
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label = "工单"
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entity = "ticket"
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filter_field = "contract_id"
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[[ui.pages.sections]]
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type = "crud"
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label = "巡检计划"
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entity = "check_plan"
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filter_field = "contract_id"
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[[ui.pages.sections]]
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type = "crud"
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label = "巡检记录"
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entity = "check_record"
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filter_field = "contract_id"
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# 页面 2：工单中心
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[[ui.pages]]
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type = "tabs"
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label = "工单中心"
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icon = "tool"
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[[ui.pages.tabs]]
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label = "工单列表"
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type = "crud"
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entity = "ticket"
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enable_search = true
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[[ui.pages.tabs]]
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label = "巡检计划"
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type = "crud"
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entity = "check_plan"
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enable_search = true
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[[ui.pages.tabs]]
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label = "巡检记录"
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type = "crud"
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entity = "check_record"
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enable_search = true
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