# ZCLAW Pipeline - 客户沟通辅助
# 输入客户需求和沟通背景，生成专业沟通方案（邮件/报价单/产品推荐）

apiVersion: zclaw/v1
kind: Pipeline
metadata:
  name: client-communication
  displayName: 客户沟通辅助
  category: design
  industry: design-shantou
  description: 输入客户需求和背景，自动生成专业沟通邮件、报价单、产品推荐书
  tags:
    - 汕头
    - 客户沟通
    - 报价
    - 外贸
  icon: 💬
  author: ZCLAW
  version: 1.0.0

spec:
  inputs:
    - name: client_background
      type: text
      required: true
      label: 客户背景
      placeholder: |
        客户公司名、国家、主营业务
        例如：美国 ABC Toys Inc., 主营益智玩具零售

    - name: inquiry_details
      type: text
      required: true
      label: 询盘内容
      placeholder: 粘贴客户询盘原文或描述客户需求

    - name: communication_type
      type: multi-select
      required: false
      label: 生成内容
      default:
        - reply_email
        - quotation
        - product_recommendation
      options:
        - reply_email
        - quotation
        - product_recommendation
        - follow_up_plan

    - name: language
      type: select
      required: false
      label: 输出语言
      default: English
      options:
        - English
        - 中文
        - 双语

    - name: our_products
      type: text
      required: false
      label: 我方产品
      placeholder: 简述可供推荐的产品线和特点

  steps:
    # Step 1: 客户需求分析
    - id: analyze_inquiry
      description: 分析客户询盘和需求
      action:
        type: llm_generate
        template: |
          分析以下客户询盘：

          客户背景:
          ```
          {{client_background}}
          ```

          询盘内容:
          ```
          {{inquiry_details}}
          ```

          请生成 JSON 格式分析：
          {
            "client_profile": {
              "company": "公司名",
              "country": "国家",
              "industry": "行业",
              "business_type": "进口商/分销商/零售商",
              "estimated_size": "规模估计"
            },
            "requirements": [
              {"requirement": "具体需求", "priority": "高/中/低", "detail": "详细说明"}
            ],
            "pain_points": ["痛点1", "痛点2"],
            "budget_indicator": "预算水平判断",
            "urgency": "紧急程度",
            "decision_factors": ["决策因素1", "决策因素2"]
          }
        input:
          client_background: ${inputs.client_background}
          inquiry_details: ${inputs.inquiry_details}
        json_mode: true
        temperature: 0.4
        max_tokens: 2000

    # Step 2: 产品推荐匹配
    - id: match_products
      description: 匹配推荐产品
      action:
        type: llm_generate
        template: |
          基于客户需求，匹配推荐产品：

          客户需求分析: ${steps.analyze_inquiry.output}
          我方产品: {{our_products}}

          请生成 JSON 格式推荐：
          {
            "recommendations": [
              {
                "product": "产品名称",
                "match_reason": "匹配理由",
                "specs": "规格参数",
                "suggested_price": "建议报价(FOB)",
                "moq": "最小起订量",
                "lead_time": "交货周期",
                "certifications": "相关认证",
                "competitive_edge": "竞争优势"
              }
            ],
            "cross_sell_opportunities": ["交叉销售机会1"],
            "upsell_possibilities": ["向上销售可能1"]
          }
        input:
          analysis: ${steps.analyze_inquiry.output}
          our_products: ${inputs.our_products}
        json_mode: true
        temperature: 0.6
        max_tokens: 2500

    # Step 3: 生成沟通内容
    - id: generate_communications
      description: 生成专业沟通内容
      action:
        type: llm_generate
        template: |
          生成专业客户沟通内容：

          客户分析: ${steps.analyze_inquiry.output}
          产品推荐: ${steps.match_products.output}
          输出语言: {{language}}
          生成类型: {{communication_type}}

          请生成 JSON 格式：
          {
            "reply_email": {
              "subject": "邮件主题",
              "body": "邮件正文(专业、简洁、有吸引力)",
              "call_to_action": "行动号召"
            },
            "quotation": {
              "header": "报价单抬头",
              "items": [
                {"item": "产品", "description": "描述", "qty": 0, "unit_price": 0, "amount": 0}
              ],
              "terms": "贸易条款",
              "validity": "报价有效期",
              "payment_terms": "付款条件",
              "notes": "备注"
            },
            "product_recommendation": {
              "title": "推荐书标题",
              "sections": ["章节1概述", "产品亮点", "合作优势"],
              "closing": "结束语"
            }
          }
        input:
          analysis: ${steps.analyze_inquiry.output}
          products: ${steps.match_products.output}
          language: ${inputs.language}
          communication_type: ${inputs.communication_type}
        json_mode: true
        temperature: 0.7
        max_tokens: 4000

    # Step 4: 跟进计划
    - id: follow_up_plan
      description: 生成客户跟进计划
      action:
        type: llm_generate
        template: |
          生成客户跟进计划：

          客户: ${steps.analyze_inquiry.output.client_profile}
          紧急度: ${steps.analyze_inquiry.output.urgency}

          请生成 JSON 格式：
          {
            "follow_up_steps": [
              {"day": 0, "action": "立即行动", "channel": "邮件/WhatsApp/电话"},
              {"day": 3, "action": "第一次跟进", "channel": ""},
              {"day": 7, "action": "第二次跟进", "channel": ""},
              {"day": 14, "action": "深度跟进", "channel": ""}
            ],
            "relationship_building": ["关系维护建议1", "关系维护建议2"],
            "cultural_notes": "文化注意事项"
          }
        input:
          client_profile: ${steps.analyze_inquiry.output.client_profile}
          urgency: ${steps.analyze_inquiry.output.urgency}
        json_mode: true
        temperature: 0.5
        max_tokens: 1500

  outputs:
    inquiry_analysis: ${steps.analyze_inquiry.output}
    product_match: ${steps.match_products.output}
    communications: ${steps.generate_communications.output}
    follow_up: ${steps.follow_up_plan.output}

  on_error: stop
  timeout_secs: 240